Silk Flowers and Ordering Terms and Conditions
The terms and conditions below form the basis under which your order will be executed. It is important to read them.
Consultations
The initial consultation is complimentary. Once the delivery date or your wedding flowers is booked Indigo Blooms can be contacted by phone and/or email at any stage to answer any questions and queries you may have. Additional consultations in person are chargeable to cover time and travel.
Quotation and Deposit
A quote for the cost of your wedding flowers will be sent to you after the initial consultation. This is a guide price as you may make changes in terms of type of arrangement and quantity. An updated quote will be sent for your approval should any changes be required. Quotations are valid for 30 days from the date of delivery.
The total price includes delivery of flowers on the agreed delivery day to an agreed home or venue. Additional deliveries will be subject to a charge. If postage is required, the quoted price will include packaging and courier charges.
No wedding date is booked until the deposit has been paid. A non- refundable deposit of 25% of the confirmed quote is required to hold and book the delivery date of your wedding flowers. This should be paid with the return of the signed contract. Payment is accepted by cheque, cash or direct payment via internet banking.
Once the deposit has been paid then the prices and dates are secure unless stated otherwise. The deposit will be deducted from the final invoice.
General
Indigo Blooms takes great pride in creating beautiful bouquets and arrangements and makes every effort to provide the exact varieties discussed. Sometimes, however, due to circumstances beyond control it may be necessary to substitute. Any changes will be discussed as soon as possible with the you.
Cancellations
In the event of cancellation, the booking fee will not be refunded. Additional charges may also apply: Any cancellation 2 months prior to the booked delivery date will incur a further charge of 25% of the total amount. Any cancellation 1 month prior to the booked delivery date will incur a further charge of 50% of the total amount. Full payment will be required for any cancellations within 14 days of the booked delivery date. Charges are applied at Indigo Blooms discretion pending cancellation circumstances.
No charges will be applied should the wedding be changed to a different date and all products are still required – subject to date availability.
Final Payment
Payment in full is required at least 28 days before your booked delivery date. It is your responsibility to ensure that the invoice details are correct. Indigo Blooms reserves the right to cancel any wedding flowers, if payment is not made by this date and are not obliged to offer any compensation for inconvenience caused.
Delivery
Whilst we endeavour to make all deliveries within sufficient time before the event, we cannot be held responsible for any unexpected events that may occur which are beyond our control. We will endeavour to make alternative arrangements should this happen. In this event, refunds will be at our discretion.
Should the client have any issues with the quality or standard of the flowers/displays, the client must notify Indigo Blooms on the day of receipt. Indigo Blooms reserves the right to rectify any errors on the day without prejudice. Any complaints regarding the quality, shape, size, quantity etc cannot be accepted after the day of delivery. We require a signature from yourself or an appointed person when you receive your flowers to confirm their delivery is of acceptable condition and that quantities are correct. Any queries must be raised within 1 hour of delivery.